BC BUSINESS GUIDE · Reviewed September 24, 2026

You have a BC CRT default order. How do you get paid?

A decision in your favour establishes what the tribunal ordered. It does not move money into your account. You can ask the customer to pay voluntarily; if they do not, the BC Civil Resolution Tribunal has a separate court-enforcement route.

Where RemitRight fits

For an unpaid business invoice behind a CRT order, RemitRight can help you make a respectful payment request and give a willing customer a way to pay in full or choose a 3- or 5-month plan. Your business has no RemitRight subscription or setup fee. A customer choosing a plan sees its separate 3% or 5% fee before authorizing it.

RemitRight does not file or enforce tribunal orders, garnish wages, act as a court officer, or guarantee recovery.

Try one overdue account

What is a CRT default decision and order?

The CRT may make a default decision when the respondent does not reply to a served claim by the deadline. A tribunal member reviews the request and makes a final decision. A default order can be enforced, but the CRT itself does not collect the money. The CRT also explains how a respondent can ask for a default decision to be cancelled.

Official guidance: What is a default decision? · Disagreeing with a default decision

Before you send a payment request

1. Confirm the order is still in effect. Check for a cancellation request, stay or other change. If you are unsure, check with the CRT or get legal advice before sending automated messages.
2. Reconcile the balance. Compare the order with payments, credits and any lawful interest or costs. Do not request an amount twice or describe a new fee as part of the order.
3. Confirm who owes it and how to reach them. Verify the customer contact and an appropriate basis for messaging. Keep the invoice and order as separate records; share only the information needed to discuss payment.
4. Give a clear choice. Ask whether they can pay in full or want to discuss a voluntary plan. If they disagree with the balance or the order, stop automation and review the issue personally.

A calm first message

“Hi [name], I’m following up on the outstanding balance for [invoice or work]. We’d like to resolve this directly if possible. Can you pay the current balance in full, or would a payment arrangement be more manageable? Please reply if our records are incorrect.”

If mentioning the CRT order, state only what it actually says. Do not imply that RemitRight is the tribunal, that a payment plan is court-ordered, or that court enforcement has begun when it has not.

If voluntary payment does not happen

The CRT says a validated order can be filed in court for enforcement. The court route, deadlines and available steps depend on the claim and order. RemitRight is a follow-up and payment tool; it does not replace that process. Review the CRT’s enforcement guide and BC’s small-claims getting-results guide if you need formal enforcement.

Outside BC, “CRT order” is not the right term. See our Canada-wide guide to unpaid small-claims judgments for the relevant language and starting points in other provinces.

Common questions

Can RemitRight help after a BC CRT default order?

Yes, when the order relates to an unpaid customer balance and the customer is willing to resolve it voluntarily. RemitRight can help your business follow up and offer full payment or an optional payment plan. It cannot enforce the order or guarantee payment.

Does a CRT default order mean the money will be collected?

No. A default decision is a final CRT decision made after a respondent fails to reply. If the respondent does not pay voluntarily, enforcement is a separate court process.

Can I add fees or interest to the order in RemitRight?

Enter only a balance you have checked against the order and payments already received. Do not present an extra amount as court-ordered unless it is authorized. A customer who chooses a RemitRight payment plan must separately see and agree to its disclosed plan fee.

What if the customer disputes the order or asks about setting it aside?

Pause automated follow-up and review the case. The CRT has a process for requests to cancel a default decision; questions about that process or enforcement belong with the CRT or a qualified legal professional.

This page explains the product’s voluntary-payment use case and links to official public guidance. It is not legal advice. Check the current order, applicable law and payment terms before acting.